HERE ARE SOME QUESTIONS TO ASK A MERCHANT ON LINE or MAIL ORDER CATALOG before you buy.
Our experience with calling toll free numbers to talk to customer service order takers when we call mail order catalogs or shop on line is that they are NOT TRAINED TO KNOW THE ANSWER to this question.
Calling a supervisor is something they do not want to do, because it may make them look bad, but if you have to, ask for the supervisor. BE NICE. IT'S NOT THEIR FAULT THEY WERE NOT TRAINED TO KNOW. IN SOME CASES THE LACK OF TRAINING IS ON PURPOSE. THAT'S BECAUSE THE MERCHANT WOULD RATHER THEY BE IGNORANT THAN LIE. SOME ACTUALLY WANT THEIR PEOPLE TO LIE TO CUSTOMERS! We encountered this; by persisting with questions the clerk who was lieing finally admitted he "thought" things were true but really did not know.
SOMEONE YOU TALK TO MUST REPORT TO THE OWNER OR MANAGEMENT that you want to buy American. This does have impact if enough people ask.
1) IS THIS PRODUCT MADE IN THE UNITED STATES?
Don't take Yes for an answer. Ask WHERE. WHAT COMPANY, WHERE IS THAT LOCATED?
2) IS THIS PRODUCT MADE OF MATERIALS THAT ARE MADE IN THE UNITED STATES? If not what countries are the parts coming from?
3) WHERE WILL THIS PRODUCT BE SHIPPED FROM?
4) WHERE ARE YOU (the person taking the order or emailing with you) LOCATED or WORKING FROM right now? (Don't be surprised if they tell you the orders or customer serice or repair line is actually in India or another country.)
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